Payment & Shipping
All payments are processed by our payment service provider Mollie. Your payment details are transmitted to Mollie in encrypted form – we neither see nor store card or bank account data. Which payment methods are offered to you depends on the delivery country; you will see the selection in the final step of the ordering process.
Payment Methods
The following payment methods are available regardless of the delivery country:
PayPal
If you choose PayPal, you will be redirected to PayPal at the end of the ordering process. There you log in with your credentials and confirm the payment. Without a PayPal account you can pay as a guest or open an account right away.
Apple Pay
On iPhone, iPad and Mac you pay with the card stored in Wallet – confirmed by Face ID, Touch ID or your device passcode. Apple Pay is only offered if your device and browser support it.
Bank Transfer
Once you have completed your order, we show you the Mollie account and the payment reference. Please transfer the amount to that account, quoting exactly the payment reference shown, so that your payment can be allocated. We ship as soon as the payment has arrived – a bank transfer can take several days, which delays dispatch accordingly.
Credit or Debit Card
You can pay with all common credit and debit cards. Your card details are entered in a secure form provided by Mollie; the card is charged when the order is placed.
Google Pay
Pay in a few steps with the card stored in your Google account, without entering your card details again. Google Pay is only offered if your device and browser support it.
Instant Bank Transfer
You transfer the amount directly from your online banking. The payment is confirmed to us immediately, so your order goes into dispatch without delay.
Payment Methods in Your Country
Klarna
In every country of the European Union you can pay with Klarna. Klarna will show you which options are available to you during the payment process; the payment is made to Klarna.
Depending on the option you choose, Klarna carries out a credit check. The data required for this is transmitted to Klarna. Klarna’s terms of use and payment terms apply and are shown to you before you complete the payment.
Depending on the delivery country, the payment methods customary there are added:
| Payment Method | Available in |
|---|---|
 Przelewy24 | Poland |
 BLIK | Poland |
 eps | Austria |
 Bancontact | Belgium |
 iDEAL | Netherlands |
 Riverty | Austria, Belgium, Netherlands |
 Bancomat Pay | Italy |
 Multibanco | Portugal |
 Swish | Sweden |
Shipping and Delivery
How High Are the Shipping Costs?
Within Germany we deliver free of shipping charges.
Please refer to the following table for the shipping costs for deliveries abroad:
| Delivery Area | Shipping Costs |
|---|---|
| EU Countries | €12.95 |
| Europe (Non-EU) | €16.95 |
| All Other Countries | €29.95 |
For deliveries to countries outside the EU, customs duties, import VAT and handling fees may apply; they are not included in our prices and shipping costs and are paid by the recipient directly to the competent authority or the carrier.
Which Logistics Company Handles Delivery?
Delivery within Germany and abroad is made as a DHL parcel.
Every consignment is sent as an insured parcel: loss and damage in transit are covered.
How Long Does Delivery Take?
If you order before 11 a.m. on a working day, your order leaves our premises the same day. The regular delivery times differ by delivery area:
| Delivery Area | Delivery Time |
|---|---|
| Germany | 1-3 business days |
| EU Countries | 3-9 business days |
| Europe (Non-EU) | 5-14 business days |
| All Other Countries | 5-21 business days |
As soon as the parcel leaves our warehouse, you will receive an email with the tracking number you can use to follow your consignment.
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single consignment unless we have agreed otherwise with you. In this case the delivery time is determined by the item with the longest delivery time.
Where Is My Parcel?
With the tracking number from our dispatch confirmation you can follow your parcel around the clock.
Should your parcel not have reached you once the delivery period has elapsed, please get in touch with us so that we can check where the consignment is and, if necessary, file a tracing request.